shipping

At BSPOK, every order is prepared with care.

📦 Preparation times

Orders are prepared and shipped within 2 to 5 business days after payment confirmation.

You will receive a confirmation email as soon as your package is shipped.

In the event of delays beyond our control (stock shortages, high demand), we will contact you by email or phone to ask you to wait or, if you prefer, offer you a refund.

🚚 Delivery methods

Deliveries are made by reputable carriers (Colissimo, Mondial Relay, or equivalent depending on the destination).

Metropolitan France: estimated delivery time of 2 to 5 business days.

Europe & international: delivery times vary depending on the destination country.

Delivery times may vary during periods of high activity, problems with the carrier, or exceptional events beyond our control.

📍 Order tracking

You will be given a tracking number so you can track your package in real time.

🎁 Shipping costs

Shipping costs are very straightforward—they are included.

👉 No hidden fees. You know exactly what you are paying for.

returns

You have 14 days after receiving your order to request a return, in accordance with current legislation.

🔄 Return conditions

To be accepted, the product must:

  • Be new, unworn, and unwashed

  • Be returned in its original condition

  • Be accompanied by its original packaging

⚠️ Any item that has been worn, damaged, or is incomplete cannot be refunded.

📩 Return procedure

Before returning any item, please contact us via the Contact page on the website, specifying:

  • Your order number

  • The item(s) concerned

  • The reason for the return

We will then let you know how to proceed.

💸 Return shipping costs

Return shipping costs are the responsibility of the customer, except in cases where we are at fault (defective or incorrect item).

💳 Refunds

Once the return has been received and checked:

The refund will be made within 7 to 14 business days.

The refund will be made via the payment method used when placing the order.

😖 Defective items or order errors

If you receive a defective item or an item that is different from the one you ordered, please contact us within 48 hours of receipt, with supporting photos.

We will find a quick solution (exchange or refund).

Any questions?

At BSPOK, customer relations are essential.

If you have any questions about your order, shipping, or returns, please don't hesitate to contact us.

👉 That's what we're here for.